Emergency Medical Dispatcher

  • Rescue Technologies Limited
  • Lagos, Nigeria
  • 10 Mar, 2018
Full time Medical and Health Care

Job Description


SUMMARY – -An emergency medical dispatcher works from the dispatch desk where the personnel takes charge by alerting, deploying and coordinating ambulance crew/medics for ground ambulance evacuation while maintaining a real-time log of activities.

Job Description:

  • Retrieves information from emergency call takers and transmits information to emergency service personnel on the ambulance and the receiving facility
  • Determine and assign the level of priority of calls received by emergency call takers and enter the into a computer-aided dispatch system for radio/online dispatch purposes
  • Performs triage and provide pre-arrival instructions for emergency medical calls to victims or bystanders
  • Follows prescribed protocols(EMD) to provide medical instruction to callers during high confirmed emergency related events until ambulance crew arrives on scene
  • Monitor and track ambulance crew locations for smooth operations.
  • Maintains a positive customer service attitude always with the public, corporate clients, coā€ workers and supervisor
  • Liaise with health care providers/ health facilities on condition of patient, expected time of arrival of ambulance and special equipment required to ensure readiness of health facility
  • Liaise with on call Doctor to ensure that ambulance crew receives adequate support throughout evacuation

Minimum Requirements:

  • Background knowledge in emergency medical dispatch
  • Advanced computer literacy
  • Good command of the use of English language and any other local language
  • Excellent communication skills
  • Customer care skills
  • Good prioritising and triage skills
  • Ability to lead a team

Requirements: -

  • Must be a Registered Nurse, Accident and Emergency Nurse, Paediatric Nurse
  • Copy of Certificate for BLS,ACLS,ITLS,PHTLS,PALS or ATLS
  • Knowledge on First Aid and emergency response